Refund Policy

Introduction

SPELD Victoria is a registered Public Benevolent Institution.  As a not-for-profit entity, SPELD Victoria’s approach to refunds for services is based upon the need to maintain sustainable service delivery and consider fairness to members and clients.  Our refund policy for each specific service is outlined below.

Assessment and Other Consultation Services

Deposit

All clinical services require a deposit to secure a booking.

• A $90 deposit is required to book an assessment service.
• Psychologist consultations require full payment to be made at the time of booking.

Please note:

• Cancellations for assessments that are made less than two weeks prior to the appointment will not receive a refund of the deposit.
• Cancellations for consultations that are made less than 24 hours prior to the appointment, receive a refund of 50% of the fee paid.

Day of Appointment

The remaining cost for the assessment is made on the day of the appointment.

• For all assessment appointments, a detailed report will be written and sent out within 4-6 weeks of the assessment date.
• For consultations, a one-page summary will be written and sent via email within 3 working days of the consultation.

Please note that assessment reports cannot be sent out until fees have been paid in full.

Refunds are not provided to clients who miss their appointment without notice, or subsequently do not wish to receive the report.

Donations

Donations are non-refundable.

If a donation has been made in error, SPELD Victoria will consider requests for a donation refund made within 3 days of the donation date.  Refunds are at the discretion of the CEO or delegate.

To request a refund please email: info@speldvic.org.au and provide details of the nature of the error and attach the SPELD Victoria receipt. If the receipt is not available, please provide the donation date, amount, name of the donor, receipt number, and a copy of your online donation transaction receipt.

Approved refunds will be returned using the original method of payment, and SPELD Victoria reserves the right to pass on any refund transaction fees to the donor.

Errors by Us:  Should an error be made by SPELD Victoria or its financial institution(s), a full refund will be made immediately upon notification and verification of the error and all costs will be borne by SPELD Victoria.

Events

SPELD Victoria in general has a no refund policy for events and Professional Learning courses where you cancel your attendance.

Instead we offer a transfer to an alternative event of similar value, waitlist you for the next course; or allow a transfer to another nominated attendee. (Refer Terms and Conditions on our website).

In exceptional circumstances and at the discretion of the CEO or Delegate refunds may be approved. Where this is approved, refunds will be returned using the original method of payment within 10 working days. SPELD Victoria reserves the right to pass on any refund transaction fees to the registrant.

SPELD Victoria reserves the right to cancel or defer an event if minimum numbers (as determined by SPELD Victoria) are not met, or the presenter is unable to attend.

In these circumstances you will be offered an opportunity to transfer the event fee to a rescheduled event; another event of the same value, or a full refund.

Any refunds will be returned using the original method of payment within 10 working days.

SPELD Victoria will not be liable for any other associated costs such as accommodation, flight or travel costs incurred by participants.

Memberships

Memberships are valid for 12 months from purchase (Anniversary Date).

Cancellation of membership

A Member may cancel their membership at any time by providing either verbal or written notification to SPELD Victoria, provided both the person making the request and the membership concerned can be positively verified.  Contact can be made via membership@speldvic.org.au or call 03 9480 4422.

Refund policy

Membership fees are non-refundable, either in full or prorated.

However, if the Committee (or Delegate) rejects an application for Membership, SPELD Victoria will refund the accompanying membership fee to the applicant using the original method of payment within 10 working days.