SPELD Victoria is a registered Public Benevolent Institution. As a not-for-profit entity, SPELD Victoria’s approach to refunds for services is based upon the need to maintain sustainable service delivery and consider fairness to members and clients. Our refund policy for each specific service is outlined below.
Assessment and Other Consultation Services
A Holding Fee of $50 is paid via Credit or Debit card. This enables the Client to select a date and time for Phone Meeting with a SPELD Victoria Advice and Support team member. At the Phone Meeting:
- If the client proceeds to book an assessment appointment, the Holding Fee is deducted from the total Assessment Fee.
- If the client decides not to proceed with an assessment appointment, the Holding Fee will be refunded to the original method of payment within 10 working days.
A Deposit Fee for the agreed assessment type is paid at the Phone Meeting. This secures an appointment date and enables the preparatory work for the appointment to proceed.
Deposit fees are refunded when the client cancels the appointment more than 14 days in advance of the appointment.
Cancelations in 14 days or less prior to the appointment results in the forfeit of the Deposit Fee.
Appointment Day Payment
The final payment for an assessment booking is made on the appointment day. The psychologist then proceeds to write the detailed Report. The final Report will not be released until full and final payment has been received.
Refunds are not provided to clients who miss their appointment without notice, or subsequently do not wish to receive the Report.
Other Consultation Services
SPELD Victoria offers consultation services with a psychologist or specialist education consultant paid for on a half-hourly or hourly basis.
Bookings for these appointments are taken over the phone via 03 9480 4422 or via firstname.lastname@example.org 100% service fees are taken at the time of booking.
- Where appointments are cancelled with 7 days’ notice or less the 50% Deposit Fee will be forfeited.
- Appointment cancellations more than 8 days prior to the appointment will be refunded to the original method of payment within 10 working days.
- Rescheduling appointments will not incur a fee.
Donations are non-refundable.
If a donation has been made in error, SPELD Victoria will consider requests for a donation refund made within 3 days of the donation date. Refunds are at the discretion of the CEO or delegate.
To request a refund please email: email@example.com and provide details of the nature of the error and attach the SPELD Victoria receipt. If the receipt is not available, please provide the donation date, amount, name of the donor, receipt number, and a copy of your online donation transaction receipt.
Approved refunds will be returned using the original method of payment, and SPELD Victoria reserves the right to pass on any refund transaction fees to the donor.
Errors by Us: Should an error be made by SPELD Victoria or its financial institution(s), a full refund will be made immediately upon notification and verification of the error and all costs will be borne by SPELD Victoria.
SPELD Victoria in general has a no refund policy for events and Professional Learning courses where you cancel your attendance.
Instead we offer a transfer to an alternative event of similar value, waitlist you for the next course; or allow a transfer to another nominated attendee. (Refer Terms and Conditions on our website).
In exceptional circumstances and at the discretion of the CEO or Delegate refunds may be approved. Where this is approved, refunds will be returned using the original method of payment within 10 working days. SPELD Victoria reserves the right to pass on any refund transaction fees to the registrant.
SPELD Victoria reserves the right to cancel or defer an event if minimum numbers (as determined by SPELD Victoria) are not met, or the presenter is unable to attend.
In these circumstances you will be offered an opportunity to transfer the event fee to a rescheduled event; another event of the same value, or a full refund.
Any refunds will be returned using the original method of payment within 10 working days.
SPELD Victoria will not be liable for any other associated costs such as accommodation, flight or travel costs incurred by participants.
Memberships are valid for 12 months from purchase (Anniversary Date).
Cancellation of membership
A Member may cancel their membership at any time by providing either verbal or written notification to SPELD Victoria, provided both the person making the request and the membership concerned can be positively verified. Contact can be made via firstname.lastname@example.org or call 03 9480 4422.
Membership fees are non-refundable, either in full or prorated.
However, if the Committee (or Delegate) rejects an application for Membership, SPELD Victoria will refund the accompanying membership fee to the applicant using the original method of payment within 10 working days.